Refund Policy

At TrailNote, we strive to ensure our users are satisfied with our services. This Refund Policy explains the conditions under which refunds may be granted.

1. Eligibility for Refunds

• Refund requests must be made within 14 days of the original purchase date.
• To be eligible for a refund, you must provide proof of purchase and a valid reason for your request.
• Only purchases made directly through TrailNote are eligible for refunds. If you purchased through a third party, please contact them directly.

2. Non-Refundable Items

• Services that have already been fully rendered or consumed.
• Promotional or discounted items unless required by law.
• Any fees paid to third-party providers.

3. How to Request a Refund

1. Contact our support team at support@trailnote.com with your order details and reason for the refund request.
2. Our team will review your request and notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed to your original method of payment within 7-10 business days.

4. Late or Missing Refunds

If you have not received a refund within the expected timeframe, please check your bank account, then contact your payment provider. If you still have not received your refund, contact us at support@trailnote.com.

5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page. Your continued use of our services constitutes acceptance of the revised policy.