Troubleshooting: Common Issues and Fixes

GPX import failed

• Confirm the file contains routes or waypoints
• Try a smaller file or simplified track
• Check plan limits

Directions planning failed

• Reduce waypoint count
• Adjust waypoints slightly
• Switch profile (walking, cycling, driving)

Share link not loading

• The link may be revoked or expired
• Ask for a new link

Map feels slow

• Reduce the number of visible routes
• Keep images minimal on shared projects
• Split very large libraries into multiple projects

FAQ

Why do routes look incomplete after import? The GPX may be simplified or missing track segments.

Why is a shared map blank? The project may be empty or the share link expired.

Related guides

• Import GPX Tracks and Waypoints
• Share a Map Privately with Unlisted Links
• Route Planner: Freehand vs Directions